Refund policy

Returns and refunds

This policy covers long-sleeve shirts and knitted vests bought from BRIAN CLAY FERRINI. It sets out the return window, the condition we ask for, and how a refund is paid.

30 days from delivery

Unused garments can be returned within 30 days of delivery. The piece must be unworn, unwashed and still carry its original tags and packaging. Write to contact@verdantiadhub.shop with your order number before sending anything back and we will reply with the return address and the instructions.

Damaged or incorrect items: tell us within 48 hours

If a parcel arrives damaged, or a different garment arrives, contact us within 48 hours of delivery and include a photograph of the parcel and the item. We replace it or refund it in full and we cover the return shipping. After 48 hours we will still help, but the cost of return shipping is yours.

Lost parcels: tell us within 7 days

If tracking has not moved for 7 days past the estimated delivery date, write to contact@verdantiadhub.shop with the order number and we will open a trace with the carrier. A parcel confirmed lost is replaced or refunded in full.

How refunds are paid

Once a returned garment reaches us and has been checked, the refund is issued to the original payment method within 5 business days. Your bank may take a further 3 to 5 business days to show it. We refund the price you paid for the garment; original shipping charges are refunded only when the item was damaged, faulty or not what you ordered.

What we cannot accept

We cannot accept garments that have been worn, washed, altered or damaged after delivery, and we cannot accept returns sent more than 30 days after delivery. If a piece arrives faulty, write to us first: most issues are solved without a return.

Cancellations

Orders can be cancelled free of charge before they are packed. Write to contact@verdantiadhub.shop with your order number as soon as possible. Once an order has been handed to the carrier it can no longer be cancelled, but you can still return it under the terms above.

BRIAN CLAY FERRINI
5018 Kenneth Ave, Santa Maria, California 93455, United States
Email: contact@verdantiadhub.shop
Phone: +1 361-758-0954